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Change Management

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Think Culture Is Just a Buzzword? Think Again

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Think Culture Is Just a Buzzword? Think Again

Culture is perhaps the greatest yet most ignored profit generating engine. Unfortunately, a company’s culture is often collecting dust in employees' desks because without psychological ownership these words never drive change.

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Want Raving Customers? First Create Raving Employees

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Want Raving Customers? First Create Raving Employees

In today’s ever-evolving corporate landscape where complexity and quickening innovation cycles is a constant hurdle to growth, firms must take a renewed focus on ensuring internal health is aiding rather than hindering growth.

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Digital Transformation Redefined

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Digital Transformation Redefined

Distinctive digital capabilities is a necessity for staying viable in today's market. This article presents a holistic 9-step digital transformation roadmap that can be leveraged in creating a profitable and sustainable digital ecosystem.

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The Path to Creating Employee Engagement

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The Path to Creating Employee Engagement

Employee engagement serves as a gateway to product innovation, service excellence, and sustainable growth. However, with only 30% of employees engaged in their work significant value destruction is holding back growth.

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Customer Experience: Where Does Your Company Rank

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Customer Experience: Where Does Your Company Rank

If a company wants raving customers it first needs raving employees. The “customer experience quadrant” illustrates the key revenue and cost drivers associated with either top or bottom-quartile customer service performance.

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Are You Caught in a Growth & Culture Paradox Loop?

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Are You Caught in a Growth & Culture Paradox Loop?

Many companies experience what this articles calls the “culture paradox,” whereby a great initial culture creates growth, that growth creates complexity, complexity destroys that culture, and a poor culture destroys growth.

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Transform Corporate Decision-Making

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Transform Corporate Decision-Making

Poor decision-making is often the number one culprit for why companies fail or see stagnant growth. Transitioning from a linear, one-dimensional decision-making approach to a 360° omni-stage™ model can unlock growth.

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3 Steps to Improving Cross-Functional Collaboration

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3 Steps to Improving Cross-Functional Collaboration

Cross-functional collaboration is the glue that holds a company together. Without it, silos erode the culture, customer experience, and growth. Three steps can be taken to create sustainable cross-functional collaboration.

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Think You Got Everyone on the Bus? Think Again

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Think You Got Everyone on the Bus? Think Again

Many organizations foster a culture that unknowingly promotes complexity, ensuring everyone is "not on the bus." This causes significant financial and energy leakage which all stems from a "culture paradox."

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Leadership Success Hinges on Creating a Purpose Driven Culture

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Leadership Success Hinges on Creating a Purpose Driven Culture

Leaders can't inspire action without a purpose driven culture. Simply, culture is a company’s nervous system - without it an enterprise is a paralyzed entity because numbers don't drive a business - people do.

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Employee Engagement - The Real Secret to Growth

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Employee Engagement - The Real Secret to Growth

Organizations don’t change until people change and people don't change without high engagement. Simply, if a leader wants raving, engaged customers they must first create raving, engaged employees.

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Inside-Out & Bottoms-Up: The Gateway to Organizational Health

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Inside-Out & Bottoms-Up: The Gateway to Organizational Health

Most of the areas holding back growth stem from internal obstacles rather than external market or competitive forces. An "inside-out | bottoms-up" approach can transform internal health and unlock significant growth.