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Want Sustainable Growth? Keep it Simple

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Want Sustainable Growth? Keep it Simple

Companies must (1) engage its employees, (2) delight customers, and (3) deliver strong financial results. If the first two take place, the third will take care of itself. The EPC framework can help in meeting these goals.

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The Keys to a Winning Customer Experience

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The Keys to a Winning Customer Experience

Customer’s expectations across all industries have significantly growth over the past decade. This has left a gap between what customers expect and what they actually receive. Three steps can close this customer experience gap.

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Improve Decision-Making by Overcoming These 5 Biases

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Improve Decision-Making by Overcoming These 5 Biases

Biases are oftentimes the number one culprit for why decision-making, strategy, and transformations fail. Simply, left unchecked, subconscious biases will undermine strategic decision-making, growth, and ROI. 

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The Most Powerful Technique for High-Stakes Negotiations

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The Most Powerful Technique for High-Stakes Negotiations

Packaged offers is one of the most powerful negotiation tactics because it is a covert information gatherer that leverages human choice. Learn how this technique will unlock value at the negotiating table.